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HTTP 500 error

HTTP 500 error
Posted on: Tue, 07/14/2009 - 15:35
rubinsztajn
User offline. Last seen 2 years 44 weeks ago. Offline
Joined: 06/19/2009

After a couple successful calls to the Calais API, I'm getting a HTTP 500 error from the service.

***

The server encountered an internal error () that prevented it from fulfilling this request.</u></p><p><b>exception</b> <pre>java.lang.RuntimeException: An earlier attempt to initialize the calais-logic module has already failed: java.util.InvalidPropertiesFormatException: org.xml.sax.SAXParseException: The element type &quot;entry&quot; must be terminated by the matching end-tag &quot;&lt;/entry&gt;&quot;.
        com.clearforest.calais.ClfCalaisImpl.getInstance(ClfCalaisImpl.java:38)
        com.clearforest.calais.servlets.CalaisRESTservlet.processRequest(CalaisRESTservlet.java:73)
        com.clearforest.calais.servlets.CalaisRESTservlet.doPost(CalaisRESTservlet.java:98)
        javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
        javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
 

Thanks!

 

 

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Bulk Processing Error
Posted on: Fri, 07/30/2010 - 06:56 #1
sridharpandu
User offline. Last seen 1 year 42 weeks ago. Offline
Joined: 07/30/2010

I get the bulk processing error when I run it on "blog entry" with just 7 nodes (drupal)! The dblog doesn't show any entries for this process

Calais Bulk Processing has encountered an error.
Please continue to the error page
An HTTP error 500 occurred. /batch?id=16&op=do

On clicking the link to the error page I am taken back to Calais Configuration | Calais Bulk Processing page and the following lines appear right at the top

An error occurred while processing calais_batch_process with arguments :calais_batch_process

Best regards

Sridhar

Does it still happen ?
Posted on: Sun, 07/19/2009 - 05:27 #2
Meir
User offline. Last seen 2 years 32 weeks ago. Offline
Joined: 06/01/2008

Hello,

This issue was resolved already. (or at least supposed to...)

It is important for us to know the exact timing of your incident(s).

Can you please double-check to make sure it currently persists ?

Tx

Meir

 

Resolved for me
Posted on: Wed, 07/15/2009 - 09:24 #3
rubinsztajn
User offline. Last seen 2 years 44 weeks ago. Offline
Joined: 06/19/2009

Seems to be working fine for me again.

Thanks for your help,

Aaron

Looking into this - more to follow
Posted on: Wed, 07/15/2009 - 09:07 #4
Meir
User offline. Last seen 2 years 32 weeks ago. Offline
Joined: 06/01/2008

Apologies,

I will now look deeper into this.

This error indicates a server that failed to init at all,

and you seem to hit it as often as the load-balancer directs you there.

However: on my end it seems that all servers are OK.

Probably has to do with Load-Balancing/DNS mis-config.

More to follow soon,

Meir

Should be fixed now - please verify
Posted on: Wed, 07/15/2009 - 09:33 #5
Meir
User offline. Last seen 2 years 32 weeks ago. Offline
Joined: 06/01/2008

Hello again,

You were right  -  we have detected an LB problem and have resolved it.

I will much appreciate your response here, indicating whether this issue has indeed been resolved for you.

Thanks, and sorry,

Meir

 

Sorted for me
Posted on: Wed, 07/15/2009 - 09:36 #6
mattames
User offline. Last seen 2 years 44 weeks ago. Offline
Joined: 07/06/2009

Thanks Meir,

You seem to have sorted the problem for me.

Cheers

I'm still getting this problem
Posted on: Wed, 07/15/2009 - 07:55 #7
mattames
User offline. Last seen 2 years 44 weeks ago. Offline
Joined: 07/06/2009

Hi everyone,

I'm still getting this error. Was working fine when I installed.

Anyone else?

Similar problem continues
Posted on: Wed, 07/15/2009 - 07:43 #8
quotd
User offline. Last seen 1 year 50 weeks ago. Offline
Joined: 11/09/2008

Hi Meir,

I'm getting a very similar problem this morning as well.  About half of my requests return exactly the same 500 error that rubinsztajn reported.

Are you sure that everything is up and running?

Thanks in advance!

Should be fine now
Posted on: Wed, 07/15/2009 - 04:10 #9
Meir
User offline. Last seen 2 years 32 weeks ago. Offline
Joined: 06/01/2008

Hello rubinsztajn,

We apologize  -  it seems you accidently hit a service "hiccup", caused by a maintenance operation.

We tested all servers  -  they are all fully operational now.

We will examine how to avoid such incidents in the future.

Please let us know if you are back-on-track, and can successfully get results.

Tx

Meir